Privacy Policy

1. Information We Collect

mom4d collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized experiences to our Players. The categories of information we collect include:

1.1 Personal Identification Information

When you register for an Account on mom4d, we collect the following personal identification information:

• Full name as it appears on your government-issued identification
• Date of birth to verify that you meet the minimum age requirement of 21 years
• Gender for account personalization and demographic analytics
• Indonesian Identity Card (KTP) number or passport number for identity verification
• Email address for account communications, notifications, and password recovery
• Mobile phone number for account security, two-factor authentication, and customer support
• Residential address including street address, city, province, and postal code
• Citizenship and residency status to confirm eligibility for Indonesian-market services

1.2 Financial and Payment Information

To facilitate deposits and withdrawals, we collect financial information including:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, etc.), account number, and account holder name
• E-wallet information including OVO, DANA, GoPay, ShopeePay, or LinkAja account identifiers
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods used
• Payment card information if applicable, processed securely through our payment gateway partners (we do not store complete card numbers on our servers)

1.3 Verification Documents

As part of our Know Your Customer (KYC) and anti-money laundering compliance procedures, we may collect copies of official documents including:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or official correspondence dated within the last three months)
• Selfie photographs holding identification documents for facial verification
• Bank statements or payment method verification documents

1.4 Gaming and Account Activity Data

We automatically collect information about your activities on the Platform, including:

• Betting history including sports bets, casino wagers, game selections, stake amounts, win/loss records, and betting patterns
• Account balance and transaction records including deposits, withdrawals, bonus credits, and balance adjustments
• Login history including login timestamps, session durations, and logout times
• Game preferences and favorite games for personalized recommendations
• Bonus usage including claimed promotions, wagering progress, and bonus outcomes
• Communication records including customer support chat transcripts, emails, and complaints

1.5 Technical and Device Information

When you access mom4d, we automatically collect technical information including:

• IP address and geolocation data to verify your location and prevent unauthorized access
• Device information including device type, operating system, browser type and version, screen resolution, and device identifiers
• Cookies and tracking technologies to maintain session state, remember preferences, and analyze site usage
• Clickstream data including pages viewed, links clicked, time spent on pages, and navigation paths
• Referral source indicating how you arrived at our Platform (search engine, advertisement, direct visit, etc.)

2. How We Use Your Information

mom4d uses the collected information for the following purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your Player Account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and eligibility to use our services
• Providing access to gaming products including sports betting, casino games, slots, and lottery
• Managing bonuses, promotions, and loyalty programs
• Maintaining accurate account balance and transaction records

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, underage gambling, and Terms violations
• Monitoring for duplicate accounts and collusion between Players
• Protecting against unauthorized access, hacking attempts, and cyber threats
• Investigating suspicious betting patterns or account activity
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

2.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Providing information about new games, features, and platform updates
• Conducting customer satisfaction surveys and gathering feedback

2.4 Marketing and Promotional Communications

• Sending promotional offers, bonus announcements, and special event notifications (only with your consent)
• Delivering personalized marketing messages based on your gaming preferences and activity
• Informing you about tournaments, competitions, and exclusive opportunities

You may opt out of marketing communications at any time through your Account settings or by following the unsubscribe link in promotional emails. Opting out of marketing does not affect essential service communications such as transaction confirmations and security alerts.

2.5 Platform Improvement and Analytics

• Analyzing user behavior and gaming patterns to improve our services
• Conducting statistical analysis and research to enhance user experience
• Testing new features, games, and functionality before full release
• Optimizing platform performance, speed, and reliability
• Understanding demographic trends and player preferences

2.6 Legal Compliance and Regulatory Obligations

• Complying with Indonesian laws, regulations, and legal processes
• Responding to lawful requests from government authorities, law enforcement, or regulatory bodies
• Maintaining records as required by gaming regulations and financial laws
• Cooperating with investigations into illegal activity or Terms violations

3. How We Share Your Information

mom4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our Platform, including:

• Payment processors (banks, e-wallet providers, payment gateways) to facilitate deposits and withdrawals
• Identity verification services to conduct KYC checks and document authentication
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, etc.) to deliver gaming content
• Customer support platforms to manage support tickets and live chat services
• Cloud hosting providers to store data securely on remote servers
• Analytics and marketing platforms to measure campaign performance and user engagement
• Security and fraud prevention services to protect against unauthorized activity

All service providers are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes for which it was disclosed. They are prohibited from using your data for their own purposes or sharing it with other third parties without authorization.

3.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms & Conditions and other policies
• Protect the rights, property, or safety of mom4d, our Players, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to claims of illegal activity or violations of third-party rights

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving mom4d, your personal information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

Protecting your personal information is a top priority at mom4d. We implement comprehensive security measures including:

• SSL/TLS encryption for all data transmitted between your device and our servers, equivalent to the security used by major financial institutions
• Secure data storage with encryption at rest for sensitive information including passwords, identification documents, and financial records
• Firewalls and intrusion detection systems to prevent unauthorized access to our network infrastructure
• Regular security audits conducted by independent third-party cybersecurity firms
• Access controls limiting employee access to personal data on a need-to-know basis with strict authentication requirements
• Secure payment processing through PCI DSS-compliant payment gateways that do not expose complete card numbers to our systems
• Account security features including strong password requirements, two-factor authentication options, and automatic logout after inactivity
• Continuous monitoring for suspicious activity, unauthorized access attempts, and potential security breaches

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using all reasonable technical and organizational measures available.

5. Your Privacy Rights

As a mom4d Player, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your Account dashboard. For additional information, contact our support team.

5.2 Right to Correction

If your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most information through your Account settings or by contacting support.

5.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance, fraud prevention, and dispute resolution. Account closure does not automatically delete all historical records.

5.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as when you dispute the accuracy of the information or object to processing.

5.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

5.6 Right to Withdraw Consent

Where we process your information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

5.7 Right to Object

You may object to our processing of your personal information for direct marketing purposes at any time by adjusting your Account preferences or contacting support.

To exercise any of these rights, please contact us through the methods provided in the Contact Information section below. We will respond to requests within 30 days of verification of your identity.

6. Cookies and Tracking Technologies

mom4d uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that allow us to recognize you on return visits and remember your preferences. We use the following types of cookies:

• Essential cookies: Necessary for the Platform to function, including maintaining your login session and processing transactions
• Functional cookies: Remember your preferences such as language settings and game favorites
• Analytics cookies: Help us understand how you use the Platform, which pages are most popular, and how we can improve user experience
• Marketing cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect Platform functionality and your ability to use some features. Most browsers accept cookies by default; consult your browser's help documentation for instructions on blocking or deleting cookies.

7. Data Retention

mom4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Retained for the duration of your active Account plus five years after closure for legal compliance and dispute resolution
• Transaction records: Retained for seven years after the transaction date to comply with Indonesian financial regulations
• Identity verification documents: Retained for five years after Account closure for AML compliance
• Customer support communications: Retained for three years for quality assurance and dispute resolution
• Marketing consent records: Retained until consent is withdrawn plus one year to document compliance with consent requirements

After applicable retention periods expire, we securely delete or anonymize personal information so it can no longer identify you.

8. Children's Privacy

mom4d services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and terminate the associated Account. Parents or guardians who believe their child has provided personal information to mom4d should contact us immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards including contractual protections, encryption, and compliance with applicable data protection frameworks to ensure your information remains secure.

10. Changes to This Privacy Policy

mom4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on the Platform, email notification to registered Players, or other reasonable means at least 30 days before the effective date. Your continued use of mom4d services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how mom4d handles your personal information, please contact us:

• Email: [email protected] (Email addresses are displayed as plain text only and are not clickable links)
• Data Protection Officer: For specific privacy or data protection inquiries, you may request to speak with our Data Protection Officer through the support email above
• Live Chat: Available 24/7 through your Account dashboard for immediate assistance
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days